77anc's Privacy Policy

1What Information We Collect

We collect various types of information when you create an account and use 77anc's services. The categories of information collected are detailed below:

1.1 Information You Provide Directly

• Name, date of birth, and contact details (email and phone number)
• Username and password set at the time of account creation
• Documents required for identity verification (copies of national ID, passport, or driving license)
• Payment method information provided during financial transactions (partial account numbers for bKash, Nagad, or Rocket)
• Messages and attachments you send when contacting customer support

1.2 Automatically Collected Information

• IP address, browser type and version, operating system
• Activity logs on the platform: pages visited, game sessions, bet amounts and outcomes
• Device identifier (Device ID) and approximate location information
• Session data collected through cookies, pixel tags, and similar tracking technologies

1.3 Information Received from Third Parties

• Verified information received through identity verification services
• Signals received from fraud prevention and risk assessment partner services
• Relevant information from responsible gaming self-exclusion databases

2Purposes of Data Use

77anc uses the information collected for the following lawful purposes:

2.1 Contract Performance & Service Operations

• Account creation, verification, and management
• Processing deposits, bets, and withdrawals
• Providing customer support — via 24/7 live chat and email
• Fair distribution of our promotional offers, bonuses, and rewards

2.2 Legal & Regulatory Obligations

• Conducting Know Your Customer (KYC) verification processes
• Anti-Money Laundering (AML) checks and detection of suspicious transactions
• Complying with responsible gaming policies — preventing access by minors
• Retaining required records as directed by regulatory authorities

2.3 Security & Fraud Prevention

• Detecting unusual activity in accounts and financial transactions
• Preventing multiple accounts, bonus abuse, and collusion
• Ensuring the technical security of the platform

2.4 Service Improvement

• Analyzing user behavior to improve services and design
• Diagnosing and resolving technical issues
• Testing new games and features

2.5 Marketing & Communications

If you have given consent to marketing communications, we may notify you about relevant offers, promotions, and updates. You can withdraw this consent at any time by emailing [email protected] or by changing your account settings.

3Information Sharing & Disclosure

77anc does not sell or rent your personal information to third parties. However, information may be shared in the limited circumstances described below:

3.1 Service Provider Partners

Necessary information is shared with trusted partners who provide payment processing, identity verification, technology infrastructure, and analytics services. These partners may only use the information for specified purposes and are bound by confidentiality agreements.

3.2 Legal Obligations

Required information may be disclosed in response to court orders, government directives, or lawful requests from law enforcement agencies.

3.3 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may form part of the transferred assets. We will notify you in advance if such a change occurs.

3.4 Disclosure with Consent

Outside the circumstances described above, your information will not be shared with any third party without your explicit written consent.

4Cookies & Tracking Technologies

77anc uses cookies and similar tracking technologies to improve service quality. A cookie is a small data file stored in your browser.

4.1 Types of Cookies

• Essential Cookies: Required for login sessions, security tokens, and core functionality — these cannot be disabled.
• Functional Cookies: For language preferences, display settings, and personalized experience.
• Analytics Cookies: To understand user behavior — processed as statistical data.
• Marketing Cookies: For serving relevant advertisements — activated only with your consent.

4.2 Cookie Controls

You can disable or delete cookies by changing your browser settings. However, disabling essential cookies may limit some platform functionality.

5Data Retention & Security

5.1 Retention Period

We retain your information only for as long as necessary or legally required. As a general rule:

• Active account data: for the full duration the account remains active
• Transaction records: at least five years after account closure (in accordance with financial regulations)
• KYC verification documents: for as long as required to meet regulatory requirements
• Marketing preferences: until consent is withdrawn

5.2 Security Measures

77anc applies industry-standard technical and administrative measures to protect your information:

• SSL/TLS encryption — full protection during data transmission
• Encryption of data at rest — protection of stored information
• Two-Factor Authentication option
• Regular security audits and vulnerability testing
• Staff training and data access controls

No method on the internet is 100% secure. If you suspect a security breach, please notify us immediately at [email protected].

6Your Rights

As a user of our platform, you have the following rights over your own information:

6.1 Right of Access & Copy

You may request a copy of the personal information we hold about you. We will endeavor to respond within 30 business days of receiving your request.

6.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction via account settings or through [email protected].

6.3 Right to Erasure ("Right to be Forgotten")

In certain circumstances you may request the deletion of your information. However, we may be required to retain information necessary to fulfill legal obligations.

6.4 Right to Object to Processing

You may object to the use of your information for marketing purposes and withdraw your consent — this will not affect our core services.

6.5 Right to Data Portability

You may request your information in a structured, commonly readable format.

To exercise any of the above rights, please send a clear request to [email protected]. We will begin the process after verifying your identity.

7Protection of Minors' Data

77anc strictly follows a 21+ age policy. Our services are for persons aged 21 and above only. We do not knowingly collect information from minors.

Access by minors is prevented through an age verification process at registration. If we become aware that a minor's information has been collected by mistake, we will delete it immediately and close the associated account.

8International Data Transfers

Our technology infrastructure may be operated with the support of servers located in various countries. In such cases, your information may be transferred outside Bangladesh.

For any international transfer, we ensure that the recipient country or organization maintains adequate data protection standards and provides a level of protection equivalent to the terms of this Privacy Policy.

9Third-Party Links & Services

The 77anc platform may contain links to third-party websites. Those external sites have their own privacy policies, and 77anc is not responsible for your activity on them. We recommend reviewing the privacy policy of any third-party site before visiting.

Game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Ezugi, Evolution Gaming, NetEnt, Microgaming) may process certain game session data according to their own privacy policies. You may contact them directly regarding this.

10Policy Changes & Updates

We reserve the right to update this Privacy Policy from time to time. If changes are significant, we will post a notice on the platform and/or inform you at your registered email. Continued use of the platform after any changes will be taken as your agreement to the updated Policy.

The "Last Updated" date at the top of this page always indicates the effective date of the current version.

11Contact & Complaint Resolution

If you have any questions, comments, or complaints about this Privacy Policy, please contact our data protection team. Our customer support team is available 24/7 to assist in both Bengali and English.

We endeavor to respond promptly after receiving a request. Complex requests or those requiring identity verification may take additional time. You can also find answers to common questions on the FAQ page.